Frequently Asked Questions
The answers below are grouped into General, Billing and Security. Can't find what you need? Contact us through the app.
General
Nestaviz is a fluid responsive email designer. You build professional email designs in a drag-and-drop editor, without writing any code.
No, Nestaviz is not an ESP. Your email service provider looks after processing and sending, managing lists and handling unsubscribes. Nestaviz deals with the design side: building the emails that you then send through your ESP.
Yes. You can sign up for a free 14-day trial. It's the full version of Nestaviz, so you can start building your own designs straight away and see how it works for you.
No. There's no obligation when you sign up for the free trial, so you can try the software and decide whether it suits you.
Yes, but to send yourself a preview of your email designs you'll need a Nestaviz subscription. You can choose a monthly, quarterly, bi-annual or annual subscription.
No, you don't need to write any code. You build mobile-friendly, fluid responsive email designs entirely in the editor, and if you get stuck, our support team can help.
No, there's currently no way to convert third-party HTML into Nestaviz. You can, however, rebuild your existing designs in Nestaviz using its editor and features.
No, Nestaviz doesn't manage contact or subscriber lists. Your email service provider (ESP) usually handles these.
When you export a design, Nestaviz sends you a preview email with a compressed ZIP or TAR file attached. The file contains:
- The HTML version of your email
- A plain text version of your email
- All the images used in the email
Depending on your export preferences, the image URLs in the HTML can point to images hosted by Nestaviz, local (relative) URLs or your own custom URLs.
Nestaviz doesn't need a direct integration with other platforms. It gives you standard HTML files that you import into whichever email marketing platform you use, so it works with a wide range of ESPs.
If the final email looks different from the Nestaviz preview, the HTML has most likely been changed after it left Nestaviz. For example, pasting the HTML straight into a third-party WYSIWYG editor can alter the code and break the fluid responsive design.
For the best results, import the ZIP or TAR file using your provider's import feature, so it doesn't pass through the WYSIWYG editor. If there's no import feature, paste the HTML into the text area field, not the editor.
Yes, with a feature called "shared connections". It lets two or more users share and synchronise data between connected accounts, including templates, images, settings and resources.
Yes, support is handled through the app. Once you've logged in, click the account icon and open the "Support Ticket" tab. You can use it to ask for help, suggest new features or tell us what you think of Nestaviz. We reply within 8 working hours, Monday to Friday, 09:00 to 17:30.
Nestaviz is hosted in origin data centres in the UK and Europe, on secure, sustainable infrastructure that scales automatically. Global data centres and CDN nodes let the service handle a high number of concurrent sessions and deliver images quickly.
Nestaviz has flexible plans to suit different needs and resource requirements. Every plan includes all features as standard.
All plans include:
- 1 Nestaviz platform subscription: £14.95
- 1 Nestaviz shared package seat: £10
- 5 support ticket requests per month
- 14-day email preview cache
Standard Plan:
- 1 GB of image storage
- 250 image files can be uploaded in total
- 50 email preview sends per month
Additional Resource Upgrades:
- 1 GB of image storage, 500 image files and 75 email previews per month: +£10
- 1.5 GB of image storage, 1000 image files and 100 email previews per month: +£20
- 2 GB of image storage, 2500 image files and 150 email previews per month: +£30
- 3 GB of image storage, 5000 image files and 200 email previews per month: +£50
- 5 GB of image storage, 10000 image files and 300 email previews per month: +£80
Billing
A paid Nestaviz plan includes everything in the free trial, plus:
- 50 email preview sends per month: Test your designs in your inbox before sending them to your audience.
- 1 GB of image storage: Store up to 250 image files on our CDN for fast, reliable delivery.
- 5 support ticket requests per month: Get answers to your questions and problems directly from the Nestaviz support team.
- 14-day email preview cache: External links to your email previews expire after 14 days. Images are not affected.
Your Nestaviz account is active as soon as you sign up, but you'll need a subscription before you can send preview emails. Once you've bought a subscription, your account is fully active from the day you pay.
Yes. Non-profit organisations get a 20% discount on 6-month and 12-month subscriptions. Before you buy, contact us with your organisation's registered details and we'll send you a discount code.
We currently accept:
- Debit and credit cards: Visa, Mastercard, American Express, Discover, Diners Club and China UnionPay.
- Digital wallets: Apple Pay, Google Pay and Revolut Pay.
- Bank redirects: Bancontact, EPS, Giropay, iDEAL and Przelewy24.
We use Stripe to process payments and manage subscriptions. Invoices are sent from to the email address registered on your account.
No, we don't store any of your card details. Payments are processed and secured by our payment partner, Stripe, which is fully PCI DSS compliant for handling payment information.
Yes, you can cancel at any time from the Subscription page in your account.
If you're unhappy with your purchase, or you have a problem we can't fix that makes the system unusable, we'll give you a full refund within 14 days of your original purchase.
Refund Conditions:
- For technical problems, we need the chance to help you first. If we can't fix the problem, we'll refund you. Please contact us before asking for a refund for a technical issue.
- Refunds can only be issued within 14 days of the purchase date.
- To request a refund, email .
Security
There are two ways to get to your Nestaviz account:
- Click the "Login / Sign-up" button in the top menu on nestaviz.com.
- Type https://app.nestaviz.com into your browser's address bar.
To log in, you'll need the email address you signed up with, your two-factor authentication (2FA) PIN and the daily one-time password.
Two-Factor Authentication (2FA) adds a second layer of security to your Nestaviz account on top of your username and password.
You also need a second form of verification, such as a time-based one-time password (TOTP) from an app on your phone. This makes your account much harder to break into and helps protect your email designs and data from unauthorised access, even if your password is compromised.
The first time you log in each day, a new random password is created for your Nestaviz® account. It's emailed to you automatically during login and expires at 23:59 UTC.
You only need it for your first login of the day; after that, you just need your 2FA PIN. Changing the password every day adds another layer of security to your account.
NOTE: The email is sent straight away, but it can take a few minutes to reach your inbox. Adding the @nestaviz.com domain to your safe senders list with your email provider should prevent delays and keep it out of spam.
When you log in, enter the email address you used to sign up for Nestaviz and your 2FA PIN. You'll then see this dialogue box:
ALERT: Enter Your Password
Reuse the password you received earlier today or reset
IMPORTANT! Do not close the browser tab or click the back button, otherwise the password may fail.
If the email with your new password hasn't arrived after a few minutes, click the "reset" link. This sends another email with a new password and takes you back to the start of the login process.
NOTE: Emails are sent straight away, but your email provider may hold them up. Adding the @nestaviz.com domain to your safe senders list helps prevent delays.
When you signed up for Nestaviz and scanned the QR code to set up 2FA, you were asked to keep a copy of the secret key. You can use this key to restore 2FA on your device, PC or Mac.
If you've lost the secret key, email and we'll take you through an identity check. If it's successful, we can reset your 2FA.
NOTE: Keep your 2FA secret codes somewhere safe, such as an online vault. It's also worth installing a 2FA app on both your mobile phone and your PC or Mac. That's much easier than going through the identity check.
Nestaviz® puts the security of your account and data first, so we have strict session management policies. Your logged-in session ends automatically if any of the following happen:
- Your IP address changes.
- You log in to the same account from more than one browser tab or browser.
- You're inactive for more than two hours.
- You lose your internet connection for more than six minutes.
- You close your browser tab or window.
- You click the browser's refresh or back button.
- You log out or restart your computer.
If you're logged out without warning, one of these is usually the reason.